Last updated: October 11, 2026
Our approach
VibeTool apps give instant digital access and usage credits, so we evaluate refunds against the clear rules below. Free tools on vibetool.org are free and have nothing to refund. This policy applies to paid plans on app.vibetool.org.
7-day money-back guarantee
If you buy a paid app plan and it does not work as described, or you are not satisfied, you can request a full refund within 7 days of your first purchase, as long as you have not used the service (see below) and API usage or credits have not been abused.
When refunds are not given
- Any use of our resources. Once you have generated anything with your plan — an image, a voice or audio, a script, a video, or any API call that consumed credits — the plan counts as used and is not refundable, even inside the 7 days. If you have not used any of it, we are happy to refund you in full on request.
- Requests made after the 7-day window from the first purchase.
- Subscription renewals where the subscription was not cancelled before the renewal date. You can cancel at any time in your dashboard and keep access until the end of the paid period.
- Accounts suspended or closed for breaking the acceptable-use rules in our Terms of Service.
- Manual bank-transfer purchases where the plan's credits have already been used in full.
Why we have this rule
Generating images, voices, scripts and videos costs us real money with our AI providers the moment you use it. Some people used the guarantee to get free output and then asked for their money back, so refunds are limited to plans that are still unused. We keep this fair for everyone.
How to request a refund
- Open a support ticket from your dashboard, or email [email protected].
- Include your order or transaction ID, the email address on your account and the reason for the request.
- We review the request and reply with the outcome.
Approved refunds are returned to the original payment method within 5–10 business days. How soon it appears on your statement depends on your bank or wallet provider.
Payment disputes
If something looks wrong with a charge, please contact us before opening a dispute with your bank — we can usually resolve it faster and correct genuine mistakes immediately.